General Information
[ Hospital Tours
| Visiting Hours | Information
Desk | Visitor Parking |
Newspapers and Mail | Discharge
Information | Access to Medical
Records | Customer Questionnaire
| Valuables ]
Contact Us
Ottumwa Regional Health Center
(Penn Site - Main Campus)
1001 Pennsylvania Ave.
Ottumwa, Iowa 52501
Ottumwa Regional Health Center
(Alta Vista or AV Site)
312 E. Alta Vista Ave.
Ottumwa, Iowa 52501
Main Phone Number: (641) 684-2300 or (800) 933-6742
Email address: webmaster@orhc.com
Hospital Tours
Community and school groups of all ages are welcome
to schedule a tour of Ottumwa Regional Health Center.
Every year, hundreds of local students tour our facilities.
From Pre-school to High School, Ottumwa Regional Health
Center tours are designed to educate students on various
hospital departments and healthcare subjects appropriate
for their age. Click
here to read a related article
Guidelines for Group Tours
Scheduling: To schedule a tour, please contact
Julie Carter, Director of Volunteer Services at 641-684-2350
or Laurie Schooley, Director of Marketing at 641-684-3122.
Two weeks prior notice of requested tour will allow
adequate time for scheduling and preparation. Please
be prepared to provide all of the pertinent information
such as number of tour participants, number of chaperones,
if interested in a correlation between subject matter
at school and the human body/anatomy, career goals,
etc…
Cancellations: If for any reason you must cancel
your scheduled group tour, please call Julie Carter (641-684-2350)
or Laurie Schooley (641-684-3122) AND Human Resources at 641-684-2405
and leave a message for both as soon as this decision
is made.
Age range: Depending on the age of the tour group,
the schedule amount of time for the tour and the appropriate
department presentations will be arranged.
Caring Bear: A Caring Bear appearance may be
scheduled at the time of tour request through Julie
Carter (641-684-2350) for kids in Pre-School - 2nd
grade. Every effort will be made to provide a bear appearance.
Exceptions: If the tour is requested during the
flu season and there are many patients in the hospital,
we will be unable to accommodate a tour at that time.
This is due to infection control reasons to protect
both Ottumwa Regional Health Center's inpatients, staff
and tour participants.
If anyone in the group has a cold, sore throat, coughing
, etc. or other contagious illnesses, they will not
be allowed to tour the hospital at that time due to
infection control reasons.
Ottumwa Regional Health Center will make every effort
to accommodate educational tours, but as with any medical
care facility, if a medical emergency arises, the staff
who are scheduled to make the presentations to the tour
group may be called away to attend to the emergency.
This scenario is beyond anyone's control. Every effort
will be made to meet the objectives of the tour group
and its coordinators.
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Visiting Hours
Family and Friends are extended the privilege of open
visiting hours at the Health Center. These hours, however,
may be further limited or extended by the patient's
physician or nursing personnel, or at the request of
the patient and/or his/her family. Please check with
the nurses station for specific visitation guidelines
on the Obstetrics Unit, Intensive Care Unit and when
children wish to visit.
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Information Desk
The Information Desk is located on the first floor
in the main visitors entrance of the Health Center.
The desk is staffed by a hospital volunteer who will
assist you in locating family/friends or services. You
will find information brochures and maps to help guide
you throughout the Health Center.
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Visitor Parking
Visitor parking is available right off the main entry
drive. Patients needing to be admitted for Ambulatory
Surgery, Emergency Admitting or Outpatient Procedures
will find the back parking lot most convenient. Follow
the directions given on the signs.
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Newspapers and Mail
Newspapers are available in the lobby entrance.
Mail is delivered to your room Monday through Friday
while you are with us. Items received after you have
been discharged will be forwarded to your home address.
The following will be your address while you are with
us:
[Your Name]
Ottumwa Regional Health Center
1001 Pennsylvania Ave.
Ottumwa, Iowa 52501
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Discharge Information
When your physician has determined you are ready to
be discharged, our Care Management Coordinators will
help you plan any special treatment or nursing care
you may need at home, and help you interpret Medicare,
Medicaid, Social Security and insurance benefits. They
can also put you in touch with community resources you
might find helpful after you leave the Health Center.
After you return home, one of our nurses will call to
check your progress and answer any questions you have.
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Access to Medical Records
Discharged patients from Ottumwa Regional Health Center
may have access to their medical records through the
Health Information Management Department, (641)684-2390.
Iowa Law states that medical records may be released
to patients or an authorized person upon completion
of a release of information form.
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Questionnaire
After discharge from the Health Center, you will receive
a patient questionnaire with a return envelope included.
Please complete the questions and list any persons you
wish to compliment, list concerns you may have had during
your stay, or make suggestions.
Your response helps us know how we are doing and what
improvements we can make. We will respond to your suggestions
and comments by passing them on to the appropriate department
or staff member.
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Valuables
We have designed a valuables policy which is intended
to insure safe keeping of patient valuables. The policy
will be explained to you upon admission by the nursing
staff caring for you. Please follow the procedure for
jewelry, credit cards and/or money (except for a small
sum for incidentals) which should be sent home or secured
in the Health Center Safe upon arrival. It is important
to follow the policy as Ottumwa Regional Health Center
assumes no responsibility if personal items are lost
or misplaced. If you do leave personal belongings behind,
they will be taken to the Information Desk and you will
be notified.
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